MAINTENANCE POLICY OF LEGACY ASSET HOLDINGS JOINT STOCK COMPANY
LEGACY ASSET HOLDINGS JOINT STOCK COMPANY is a reputable enterprise engaged in real estate investment, management, and operation in Vietnam. Guided by the philosophy of sustainable development and a commitment to long-term value for customers, the company has established a comprehensive, transparent, and professional maintenance policy to ensure construction quality, operational safety, and the preservation of asset value throughout each project’s life cycle.
The Role of the Maintenance Policy in Real Estate Management
In today’s modern real estate market, a maintenance policy is not merely a technical activity but a reflection of operational excellence and brand credibility. A standardized maintenance process ensures structural sustainability, stable operation of utilities, cost optimization, and an enhanced living experience for residents and clients.
Vision and Mission in Maintenance Operations
Vision
Legacy Asset Holdings aims to become one of Vietnam’s leading real estate management and maintenance enterprises, delivering maximum satisfaction to customers and partners through scientific, safe, and modern operating systems.
Mission
We are committed to applying advanced maintenance policies that meet international standards, ensuring every project invested in or managed by the company achieves high quality, stable operation, extended lifespan, and increased asset value for our clients.
Principles of the Maintenance Policy
Transparency and Responsibility
All maintenance activities are carried out transparently with clear plans, recorded in technical documentation, acceptance reports, and periodic updates. Each department assumes specific responsibilities to ensure smooth, controllable operations.
Professionalism and Standardization
Legacy Asset Holdings follows ISO standards and national technical regulations in maintenance procedures, integrating modern technology for monitoring and equipment management.
Safety and Efficiency
Every maintenance task adheres strictly to labor safety, technical, and environmental standards, ensuring absolute safety for people, property, and buildings.
Sustainability
The maintenance policy is designed to preserve long-term asset value, minimize operational costs, and protect the environment through the use of energy-saving equipment and eco-friendly materials.
Scope of the Maintenance Policy
Applicable Entities
The policy applies to all:
- Real estate projects owned, managed, or operated by Legacy Asset Holdings.
- Commercial complexes, office buildings, residential areas, villas, and resorts under the company’s system.
- Shared facilities such as parking lots, landscapes, technical infrastructure, and electrical, water, HVAC, and fire protection systems.
Objectives
- Maintain all facilities in optimal technical condition.
- Minimize breakdowns, malfunctions, and unexpected repair costs.
- Extend asset lifespan, value, and operational efficiency.
Maintenance Implementation Process
Stage 1 – Maintenance Planning
The company’s technical department develops periodic maintenance plans on a monthly, quarterly, and annual basis, based on:
- Equipment manufacturer guidelines.
- Actual project conditions.
- Operational experience and technical data.
Stage 2 – Maintenance Execution
The technical team is assigned specific components for inspection, cleaning, part replacement, safety checks, and recordkeeping.
Stage 3 – Inspection and Acceptance
After each maintenance cycle, the supervisory team conducts acceptance tests, issues reports confirming the project’s condition, and updates data into the management system.
Stage 4 – Reporting and Evaluation
Periodic reports are compiled and submitted to the project management board, executive board, and clients (upon request) to ensure transparency and traceability.
Customer Maintenance Policy
Long-Term Service Commitment
Legacy Asset Holdings is dedicated to accompanying clients throughout the entire project lifecycle. Each customer receives a clear, detailed, and flexible maintenance policy suitable for their property type or investment.
Professional Technical Team
All engineers and technicians undergo rigorous training, hold professional certifications, and regularly update their technical knowledge. Every maintenance task meets technical, safety, and aesthetic standards.
Transparency in Costs and Processes
All maintenance costs are public, with clear pricing tables and reports. Customers have the right to inspect, supervise, and request explanations when necessary.
Maintenance Policy for Technical Systems
Electrical and Water Systems
- Electrical devices, distribution panels, lighting, and water supply-drainage systems are regularly inspected, cleaned, and replaced to ensure safety and energy efficiency.
Air Conditioning and Ventilation Systems
- Technicians periodically inspect filters, ducts, motors, fans, and refrigerant levels to ensure smooth operation, energy savings, and extended equipment life.
Fire Prevention and Fighting Systems
- The maintenance policy places special emphasis on fire safety. Sensors, alarms, extinguishers, and pump stations are inspected regularly to ensure full operational readiness.
Elevators and Mechanical Systems
- Elevators are maintained periodically in accordance with manufacturer standards. Technicians check cables, cabins, control systems, and safety devices to ensure smooth and secure operation.
Landscape and Public Area Maintenance
Landscaping and Environment
The company maintains gardens, lawns, green spaces, water features, and artificial landscapes through scheduled care combined with automated irrigation systems to keep the environment clean, green, and beautiful.
Public Areas
Lobbies, corridors, parking areas, and shared amenities are inspected regularly to ensure cleanliness, safety, and aesthetics. Any detected issues are promptly repaired.
Responsibilities and Benefits within the Maintenance Policy
Company Responsibilities
Legacy Asset Holdings is fully responsible for planning, executing, and supervising all maintenance activities. Every process is managed via a digital technical management system to ensure accuracy and transparency.
Customer Responsibilities
Customers are expected to cooperate by providing information, granting access for technicians, and promptly reporting any issues.
Customer Benefits
Customers are fully protected under the agreed maintenance policy, including prompt technical support, reasonable costs, and professional service throughout the contract duration.
Commitments of Legacy Asset Holdings
Commitment to Safety
- All maintenance activities comply with safety standards and do not affect residents, users, or building structures.
Commitment to Quality
- The company guarantees all maintenance work follows the approved process, undergoes quality inspections, and is independently supervised when required.
Commitment to Long-Term Partnership
- Legacy Asset Holdings not only maintains property quality but also strives to build lasting relationships with clients where trust is upheld through consistent and tangible maintenance value.
Contact Information
For more details about the maintenance policy or project maintenance cooperation, please contact:
LEGACY ASSET HOLDINGS JOINT STOCK COMPANY
- Address: 1M Tran Nao Street, Binh Trung Ward, Ho Chi Minh City, Vietnam
- Hotline: 0972 752 794
- Email: services@legacyasset.vn
- Website: legacyasset.vn
- Tax Code: 0318830764
