RESIDENT POLICY OF LEGACY ASSET HOLDINGS JOINT STOCK COMPANY
LEGACY ASSET HOLDINGS JOINT STOCK COMPANY is a pioneer in real estate investment, management, and operation in Vietnam. Guided by the principle “Value created through dedication,” the company not only develops high quality real estate projects but also builds a model resident policy that aims for a comprehensive and sustainable living experience.
Objectives of the Resident Policy
The Resident Policy of Legacy Asset Holdings is designed to:
- Ensure a safe, civilized, and friendly living environment for all residents.
- Establish clear regulations on residents’ rights and obligations.
- Strengthen community cohesion and enhance the quality of life in each project.
- Maintain, preserve, and sustainably improve real estate value over time.
This policy is a key foundation of the company’s governance system and reflects a long term commitment to customers and partners.
Vision and Mission in Resident Management
Vision
Legacy Asset Holdings strives to become a leading real estate management and operation enterprise in Vietnam, where every resident enjoys a convenient and civilized living space and receives comprehensive care as members of a large community.
Mission
The company’s mission is to cultivate happy residential communities where the resident policy is not a rigid rulebook, but a bridge that connects people with people, building a humane community and sustainable development.
Principles for Building the Resident Policy
Respect and Fairness
Every resident is respected and treated equally, with full access to information about services, amenities, regulations, and project management policies.
Transparency and Clarity
Legacy Asset Holdings ensures that all procedures, fees, and operational rules are publicly and transparently disclosed. Residents can monitor, verify, and contribute feedback to continuously improve the policy.
Safety and Responsibility
Resident safety is always the top priority. All activities from security, maintenance, and technical operations to amenity services are strictly controlled in compliance with the law and international standards.
Professionalism and Friendliness
Resident management staff are well trained in both technical and communication skills, providing dedicated, prompt, and friendly service in every situation.
Scope of the Resident Policy
Subjects of Application
The policy applies to:
• Residents living in projects, apartment complexes, urban areas, villas, and commercial zones invested in or managed by the company.
• Customers who rent, purchase, or use amenities within residential areas under Legacy Asset Holdings.
• Partners providing management, maintenance, cleaning, security, and amenity services within the project.
Policy Coverage
The resident policy provides detailed regulations on:
• Rights and obligations of residents.
• Operation management and use of common areas.
• Security, safety, and fire prevention and fighting.
• Living environment and internal amenities.
• Channels for receiving information and resident feedback.
Policy on Residential Operations Management
Professional Management Model
Legacy Asset Holdings applies a modern residential operation model and integrates digital technology into management tasks. Each project has a dedicated resident management board responsible for daily coordination, request intake, and service stability.
Coordination Mechanism between Residents and Management
Residents may communicate directly or via the internal application to submit maintenance requests, service feedback, or suggestions. The management board must respond promptly and ensure that every request is handled effectively and in line with procedure.
Rules for Using Common Areas
To maintain a civilized living environment, residents are required to:
• Keep shared spaces clean.
• Avoid creating noise or disturbance to others.
• Protect greenery, landscapes, and public property.
• Comply with security rules, fire prevention and fighting regulations, and building bylaws.
Security and Safety Policy
Multi Layer Security System
Legacy Asset Holdings equips projects with a multi layer security system that includes:
• CCTV cameras operating 24 hours a day, 7 days a week in key areas.
• Access control using key cards, facial recognition, or QR codes.
• A professionally trained security team that conducts regular patrols day and night.
Fire Prevention and Fighting
The company implements resident policy measures in accordance with fire safety regulations, including:
• Installation of adequate fire alarms, fire extinguishers, and automatic sprinklers.
• Quarterly fire drills.
• Guidance for residents on evacuation and emergency response skills.
Property and Personal Insurance
Legacy Asset Holdings partners with reputable insurers to provide building, asset, and resident insurance packages to maximize protection of resident rights.
Maintenance and Living Environment Policy
Periodic Maintenance throughout the Complex
The company implements detailed maintenance plans for each technical system, including electricity, water, HVAC, elevators, infrastructure, and public areas. Maintenance is carried out periodically, with clear reporting and transparent recordkeeping.
Sanitation and Landscaping
The internal cleaning team keeps living spaces clean, green, and environmentally friendly. Public areas are cleaned daily, and green spaces, water features, and playgrounds are maintained on a regular schedule.
Green Environment Policy
Legacy Asset Holdings encourages residents to adopt green lifestyles by:
• Sorting waste at the source.
• Conserving electricity and water.
• Using environmentally friendly materials.
• Participating in the company’s program “Green Community, Peaceful Living.”
Amenities and Services for Residents
Onsite Amenities
Residents in Legacy Asset Holdings projects enjoy a comprehensive system of amenities, including:
• Swimming pools, gyms, BBQ areas, and children’s playgrounds.
• Retail areas, mini marts, cafés, and restaurants.
• Community rooms, libraries, and meditation gardens.
Management and Support Services 24 hours a day, 7 days a week
The company provides specialized management services:
• Receiving technical requests via hotline or application.
• Emergency support for electricity, water, and fire safety.
• Assistance with transport, guest reception, and booking of internal and external services.
Smart Resident Application
The Legacy resident app enables:
• Payment of management and maintenance fees and submission of online feedback.
• Updates on announcements, events, and internal news.
• Booking of amenities such as the gym, sports courts, and BBQ areas.
Community Policy and Resident Engagement
Building a Humane Living Culture
- The company values people and community. The resident policy encourages mutual support, polite communication, cooperation, and harmony among residents.
Community Events
Each year the company organizes meaningful activities, such as:
• Family Day, Mid Autumn Festival for children, and Christmas celebrations.
• Internal sports tournaments, life skills classes, and resident fairs.
• Charity programs and environmental protection activities.
These events strengthen neighborly bonds and create a warm, friendly living space filled with positive energy.
Resident Feedback and Care Policy
Information Channels
Residents can contact the management board through:
• Hotline: 0972 752 794
• Email: services@legacyasset.vn
• Legacy resident application
All feedback is received and responded to within 24 hours to ensure timeliness and effectiveness.
Periodic Surveys and Service Improvement
Legacy Asset Holdings regularly conducts resident satisfaction surveys to improve service quality. Feedback is compiled, analyzed, and used as the basis for continuous refinement of the resident policy.
Responsibilities and Benefits of Residents
Benefits
• Enjoy full access to amenities and management and support services as provided.
• Receive protection of lawful rights regarding property, living environment, and personal safety.
• Participate in giving suggestions, feedback, and proposals to the management board.
Responsibilities
• Comply with residential bylaws and regulations on security, sanitation, and safety.
• Preserve common property, landscapes, and the image of the residential area.
• Cooperate with the management board in maintenance, technical inspections, and safety work.
Commitments of Legacy Asset Holdings
Safety, Transparency, Sustainability
Legacy Asset Holdings commits to:
• Providing professional, efficient, and transparent residential management services.
• Maintaining a safe and friendly living environment that strengthens community connections.
• Updating and refining the resident policy in line with social developments and actual customer needs.
Companionship with Residents
The company considers residents the center of all activities. Every piece of feedback and every suggestion from residents motivates Legacy Asset Holdings to perfect its services and affirm brand credibility in Vietnam’s real estate market.
Contact Information
For detailed information about the resident policy or for support requests, please contact:
LEGACY ASSET HOLDINGS JOINT STOCK COMPANY
- Address: 1M Tran Nao Street, Binh Trung Ward, Ho Chi Minh City, Vietnam
- Hotline: 0972 752 794
- Email: services@legacyasset.vn
- Website: legacyasset.vn
- Tax Code: 0318830764
